Earls Court Removals Terms and Conditions

These Terms and Conditions set out the basis on which Earls Court Removals provides removal services, storage-related services where agreed, and associated handling, loading, unloading, and transport arrangements. By making a booking with us, the customer confirms that they have read, understood, and agreed to these terms. These terms are intended to be fair, clear, and consistent with UK consumer and transport principles. They apply to all removals services arranged through our company, unless we have confirmed a written variation in advance.

In these terms, references to “we,” “us,” and “our” mean Earls Court Removals, and references to “you” or “the customer” mean the person requesting the service, together with any person acting on their behalf. If the customer is arranging a move for a business, charity, landlord, or other organisation, that organisation will also be bound by these terms. Our services may include domestic removals, office moves, item collection, delivery, and packing support where specifically agreed.

These terms should be read carefully before booking. They explain how a booking is formed, when payment is due, how cancellations work, the limits of our liability, and how waste and disposal issues are handled. They also include a governing law clause so that the legal framework is clear. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in full force to the extent permitted by law.

1. Booking Process

A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment agreed at the time of quotation. Quotes are normally based on the information provided by the customer, including the volume of items, access conditions, number of floors, parking restrictions, packing requirements, and any special handling needs. The customer must provide accurate and complete information. If the details change, we may revise the quote, amend the schedule, or decline the job if the revised requirements cannot reasonably be met.

Once a quotation has been accepted, we will confirm the service date, approximate arrival window, and the agreed scope of work. Any quotation is generally valid for a limited period stated at the time of issue. If the booking is made more than a reasonable time after the quote, or if the move circumstances change, we may provide a revised quotation to reflect updated labour, transport, or time requirements. A booking may be placed by email, online form, telephone, or any other method we make available from time to time.

The customer must ensure that the goods to be moved are ready for collection at the agreed time and location. Delays caused by incomplete packing, missing keys, blocked access, inaccurate address details, or failure to obtain necessary permissions may result in additional charges. We may also require advance notice of items that are unusually heavy, fragile, valuable, hazardous, or difficult to access. Such goods may require special equipment, extra manpower, or separate arrangements.

We reserve the right to refuse items that are unsafe, unlawful to transport, or outside the scope of the service originally agreed. If an item is not disclosed during booking and later requires special handling, we may suspend the move until the issue is resolved or charge a reasonable additional fee. The customer is responsible for ensuring that the move can be carried out safely and lawfully. Our team will act professionally at all times, but we rely on truthful and complete information from the customer.

2. Payments and Charges

Charges will be based on the quotation, the agreed hourly or fixed rate, or any other pricing structure specified in writing. Unless otherwise agreed, all prices are exclusive of VAT where VAT is applicable. Additional charges may apply for waiting time, long carries, stair carries, parking permits, congestion-related delays, packing materials, storage, disposal, or changes to the original scope of work. We will use reasonable efforts to explain any extra charge before it is incurred, but urgent operational decisions may sometimes need to be made on the day.

Payment terms will be confirmed before or at the time of booking. We may require a deposit to secure the date, with the balance payable before the move, on completion, or by invoice within an agreed period. Where payment is due on the day, we may require cleared funds by bank transfer, card, or other accepted method before unloading or upon completion of the service. Title to any goods, packing materials, or ancillary items supplied by us will not pass until payment in full has been received.

Late or overdue payment may result in interest and reasonable recovery costs being added, in accordance with the Late Payment of Commercial Debts legislation where applicable and any other relevant UK law. We may also suspend future work or withhold further services until outstanding sums are settled. If the customer disputes an invoice, they must notify us promptly and provide details of the disputed amount. The undisputed portion of the invoice must still be paid on time.

3. Cancellations, Postponements and Amendments

The customer may cancel or postpone a booking by giving us notice as soon as reasonably possible. Because removal work is often scheduled in advance and resource-intensive, cancellation charges may apply. The amount charged will depend on the notice period, the nature of the booking, and any costs already incurred, including staff allocation, vehicle scheduling, materials purchased, or third-party arrangements made on the customer’s behalf.

If a cancellation is made with sufficient notice, any deposit may be returned or partly retained to cover administrative costs, depending on the circumstances and any non-recoverable expenses. If cancellation occurs at short notice, on the day of the move, or after our team has already been dispatched, a larger portion of the fee may be charged, including reasonable costs for wasted time and travel. Where a booking is postponed, we will try to offer a new date, but availability cannot be guaranteed.

We may amend or cancel a booking if required for operational, safety, legal, or practical reasons. This may include extreme weather, vehicle breakdown, staff illness, access problems, risk of damage, or information provided by the customer that materially differs from the original booking details. If we cancel before the work begins, we will normally refund any advance payment for services not provided, except for reasonable costs already incurred where permitted by law. We will not be liable for losses arising from cancellation where the cause is beyond our reasonable control.

Changes requested by the customer, including changes to the moving date, item list, addresses, or service level, may result in revised charges and revised availability. We will always try to accommodate sensible adjustments, but any change must be agreed in writing or otherwise confirmed by us. The customer should check all booking details carefully and notify us quickly if anything is incorrect. The earlier a change is raised, the more likely it is that we can adjust the service without extra cost.

4. Customer Responsibilities

The customer must ensure that all goods are properly packed, labelled, and ready for transport unless packing has been specifically included in the service. Fragile items should be protected using appropriate materials. Any items of special value, such as jewellery, cash, documents, small electronics, sentimental items, or irreplaceable possessions, should be kept by the customer rather than placed into general removal loads. We are not responsible for loss or damage to such items if they are packed or handled by the customer contrary to our advice.

The customer must have authority to move the goods and to permit access to the relevant premises, including any property owned or occupied by third parties. Parking arrangements, loading permissions, entry codes, lift access, and key collection details must be arranged in advance unless otherwise agreed. If we are delayed because access is unavailable, incorrect, or restricted, additional waiting or rebooking charges may apply. The customer must also ensure that utilities, appliances, and fixtures are disconnected safely where necessary.

5. Liability and Claims

We will carry out our house removals and other services with reasonable care and skill. However, our liability is limited to what the law allows. We will not be liable for loss or damage caused by events outside our control, including fire, flood, adverse weather, road closures, theft by third parties, or defects in items that are being moved. We are also not responsible for damage resulting from poor packing, concealed weakness, pre-existing damage, or the customer’s failure to disclose important information.

Where we are legally responsible for loss or damage, our liability may be limited to the lower of the repair cost, replacement cost, or a reasonable market value, taking account of age, condition, and depreciation. We are not liable for indirect or consequential losses such as loss of profit, loss of business, missed appointments, emotional distress, or inconvenience, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If the customer believes an item has been lost or damaged, they must notify us as soon as possible and in any event within a reasonable time after delivery. A written claim should include photos, a description of the issue, and any supporting evidence. We may inspect the item, packaging, and surrounding circumstances before deciding whether a claim is valid. The customer must not dispose of damaged goods, packaging, or evidence without giving us a reasonable chance to review the issue.

6. Waste, Disposal and Regulatory Compliance

We comply with relevant UK waste and environmental requirements where we remove, transport, or dispose of items as part of an agreed service. Waste handling will only be carried out where it has been explicitly included in the booking or separately authorised by the customer. The customer must not ask us to dispose of items that are hazardous, contaminated, illegal, or subject to specialist disposal controls unless we have agreed in writing and confirmed that we are authorised to do so.

The customer is responsible for accurately identifying any waste, refuse, or items intended for disposal. This includes electrical goods, batteries, paint, chemicals, fluorescent tubes, asbestos-containing materials, gas cylinders, clinical waste, and any other regulated materials. If such items are discovered during the job and were not declared in advance, we may refuse to move or remove them, charge for the time spent dealing with the issue, or require the customer to arrange compliant disposal through an approved provider. We will not knowingly breach waste duty-of-care obligations or transport restrictions.

Where waste is collected, transported, or transferred, we may request further details to ensure compliance with applicable environmental and transport regulations. The customer must cooperate with any reasonable request for information about the origin and nature of the waste. If we act on the customer’s instruction to remove items, the customer warrants that they have the right to authorise disposal and that the items are not subject to retention, dispute, or legal restriction. We may keep records of waste movements where required by law or good practice.

7. Force Majeure, Suspension and Termination

We will not be in breach of these terms if performance is delayed or prevented by circumstances beyond our reasonable control. This includes severe weather, transport disruption, accidents, government restrictions, strikes, fuel shortages, public emergencies, and similar events. If such circumstances arise, we may reschedule, suspend, or cancel the service on reasonable notice where possible. Any decision will be made in good faith and with a view to minimising inconvenience and avoiding unsafe working conditions.

We may terminate or suspend the service immediately if the customer behaves abusively, misrepresents the job, requests unlawful conduct, fails to pay, or creates a safety risk. If termination occurs because of the customer’s breach, we may charge for work already performed, travel already undertaken, and any costs reasonably incurred. If we terminate without fault on the customer’s part, we will refund any payment for services not supplied, subject to lawful deductions for completed work. These rights are in addition to any other remedies available to us.

8. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings in another part of the United Kingdom. If any dispute arises, the parties should first try to resolve it informally and in good faith before starting formal proceedings.

9. General Provisions

Any failure by us to enforce a right under these terms does not mean that right has been waived. A waiver is only effective if it is given in writing. These terms form the entire agreement between us and the customer in relation to the service, subject to any written variation signed or confirmed by us. The customer may not assign or transfer their rights or obligations under these terms without our written consent. We may assign or subcontract parts of the service where appropriate, provided that this does not materially reduce the standard of service.

By proceeding with a booking, you confirm that you have the authority to agree to these terms and that you understand the scope, limits, and responsibilities associated with the service. If any ambiguity arises, the interpretation that best reflects the lawful operation of the contract and the parties’ original intention shall apply. These terms are designed to provide a clear framework for the provision of reliable removal company terms and professional logistics support while respecting UK legal requirements and fair trading practice.